Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you experience an issue with your order, please review our return and refund policy below.

Returns

You may request a return within [X days] of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, tags, and accessories.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.

Return Process

To request a return, contact us at [Email Address] with your order number and reason for the return. Once your request is reviewed and approved, we will provide instructions on how to return the product.

Items returned without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method.

Please allow 3 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [X days] of delivery and provide your order details along with clear photos or other relevant information. We will review the issue and offer an appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been used, altered, or damaged after delivery
  • Products returned without their original packaging or accessories
  • Personalized or custom-made products
  • Items marked as final sale or non-returnable
  • Products that cannot be returned for hygiene or safety reasons

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged, defective, or incorrect.

Return shipping costs may be the responsibility of the customer unless otherwise stated.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it will be subject to our standard return policy.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: malhotravaasu2@gmail.com
Business Name: hydrik
Address: ludhiana sbs nagar